PURCHASE AND INSTALLATION
How Do I Install Omni Fleet?
The installation is easy, simply plug Omni Fleet into your vehicle’s diagnostics port (OBD2).
Download the Omni Fleet app from either App Store or Play Store.
Visit https://cardiagnostics.io to log in and start managing your fleet.
HOW DO I GET MY DEVICE?
You can opt to collect the device from the Omnimatics office or arrange for shipment to your doorstep (courier rates apply).
WHAT VEHICLES DOES OMNI FLEET SUPPORT?
Omni Fleet works on vehicles with an OBD2 port.
What smartphones does Omni Fleet support?
Omni Fleet works on Apple (iOS 9 or above) and Android (5.0 or above) smartphones. Please note that running Omni Fleet on jailbroken or rooted smartphones may show unexpected behaviour.
Will installing Omni Fleet void my vehicles warranty?
No, Omni Fleet is CE, FCC and MCMC certified. Wiring is only required for immobiliser installations.
Will I be able to track my vehicle when it’s parked underground?
Satellite and data reception is poor underground which may disrupt our platform from receiving your vehicle’s location. You will be able to receive updates once more when the vehicle is above ground.
If I lose, tamper and/or damage my OBD2 device, will it be covered under warranty?
No, it will not be covered under warranty and you will need to purchase a new device to continue the service.
How many vehicles can I see on my Omni Fleet dashboard?
As many of your vehicles that have an Omni Fleet device installed.
I own a bus or motorcycle, can I opt for Omni Fleet?
Yes - Omni Fleet supports trucks, buses and commercial vehicles as long as the vehicle has an OBD2 port. Motorcycle installations require wiring.
If I want to terminate my subscription, what is my next step?
Simply unplug the device and inform us in writing (email@example.com) of your intention to terminate the service. Early termination penalties may apply.
How do I know my device is working?
There are 3 LED lights on the back of the device, colored green, orange and red. Please refer to the table below on what the LED color statuses indicate.
Status LED Display GSM (Red) Module powered off 100ms ON, 6s OFF Searching for network 1s ON, 1s OFF Registered to network 500ms ON, 500ms OFF Connected to server 100ms ON, 100ms OFF GPS (Green) Module powered off 100ms ON, 6s OFF Searching for network 1s ON, 1s OFF GPS connected 100ms - 500ms, ON or OFF OBD (Orange) OBD not connected OFF OBD connected Flashing
My device does not seem to be working, what can I do?
You can reach out to Omnimatics via our support line +60 12-303 3454 or contact us on our Facebook page. You may also email us at firstname.lastname@example.org
Why is my Omni Fleet dashboard not showing recent changes?
There are several reasons behind this:
- Your device’s connectivity may be unstable or out of coverage.
- The telecommunication service may be undergoing maintenance or experiencing a disruption.
- The Omnimatics platform may be undergoing maintenance or experiencing a service disruption.
Rest assured, no data will be lost - as long as your device is functional it will continue to store data, and resume transmissions once connectivity is back to normal. If the situation persists, please reach out to us.
How do I reach Omnimatics outside of working hours?
You can drop an email to email@example.com or leave a message at our Facebook page.
How do I set up a geofence?
Under the “Geofence” tab, there will be a ‘+’ button that allows you to create a geofence. You will be able to create geofences in the shape of a square, circle or polygon.
How do I add a new driver?
Under the “Drivers” tab, there will be a ‘+’ button that allows you to add new drivers.
How do I see or download reports in Omni Fleet?
There will be a ‘Download Reports’ button under the ‘Dashboard’ page where you can download your reports.
How long is my data retained on your platform?
Depending on your subscription package, between 3 months to a maximum of 12 months. Once the retention period has passed, data will be archived.
Can I retrieve data that has been archived?
Yes, you can. Please reach out to us at firstname.lastname@example.org (charges may apply depending on data volume).
What happens if my vehicle goes out of Malaysia? Am I still able to track it?
If the vehicle goes out of Malaysia, your device will continue to collect data. However, it will not be sent to our platform until the vehicle re-enters Malaysia. Please contact us if you need roaming support.
How does immobilisation work?
Vehicle immobilisation works by cutting power to the vehicle’s ignition. This will not immobilise the vehicle immediately, for safety reasons, but the driver will not be able to restart the engine if once it has been turned off.
Is there a contract period for the Omni Fleet subscription?
Yes, we do offer 12 month contracts for the Omni Fleet service.
What if my service has been suspended or terminated?
You can contact your support team to assist you on reactivation. However, no reactivation can be done if your account has been terminated for more than 30 days. Retrieving data is viable at a minimum cost.
How do I sort out my fleet vehicles based on category?
You can categorise your fleet vehicles using ‘tags’. For example, tag your service vehicles by tagging them as “service” and employee vehicles by tagging them as “staff”.